SUPPORT + RETURNS
01/
ONLINE SALES & CUSTOMER SUPPORT
Call 828-581-0096
Email info@dynamiteroasting.com
We want you to have the simplest, easiest online buying experience possible. If you have any questions, please feel free to call or email and we will get back to you within 24 hours.
03/
SHIPPING
All orders will usually ship within 48 hours from the date of payment. All packages will be sent via USPS Priority Mail. USPS Priority Mail estimates their package arrival 2-5 business days after the item is shipped, however this is not a guaranteed delivery time. If your order is time sensitive and you want to ensure your coffee arrives by a specific date, please contact us at 828.581.0096 and we will help determine the best shipping options available.
We can ship coffee internationally. We are not set up to do international shipments online, but we can process your order over the phone. Please call 828.581.0096 or email us at info@dynamiteroasting.com.
02/
PURCHASING
We accept payment via VISA, Mastercard, Discover, and American Express. Transactions appear on your statement as “Dynamite Roasting Co.”
Want to buy our beans in person? You can also visit the Coffee Bar in Black Mountain or find our beans at any of the dealers listed in the dealer locator.
We also offer gift certificates!
04/
ORDER STATUS
Would you like to check on an order status or make a return? Please let us know and we would be glad to help!
05/
RETURN POLICY
We do not accept returns on coffee due to the perishable nature of coffee. However, we would like you to be satisfied with your purchase and are quite willing to resolve problems should they arise. If you have any issues with your coffee or merchandise, or if there are errors in your order, please contact us at 828.581.0096 within 2 days of receiving your order. We will do our best to ensure that you are satisfied. Please call 828.581.0096 or email us at info@dynamiteroasting.com.
